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New Relic sells cloud-based software that companies use to monitor how their websites and apps are performing.
New Relic sells software that watches over websites and apps for other companies. When you tap a button on a shopping app and it loads slowly, or a checkout page breaks at the worst moment, New Relic's tools are the ones telling the company's engineers exactly what went wrong and where. It is like a constant health monitor for software, measuring speed, spotting errors, and showing which services depend on which other services.
The product is called observability. A modern company's website or app might run on dozens of separate systems: databases, payment processors, cloud servers, and code written by different teams. When something breaks, finding the cause can feel like hunting a leak in a maze of pipes. New Relic pulls signals from all those systems into one dashboard so engineers can trace a problem back to its source. The company was a pioneer of this approach and sells mostly through subscriptions, charging companies based on how much data they send in and how many people use the tools. New Relic faces stiff competition. Datadog is the big pure-play rival in observability, and Cisco owns Splunk, AppDynamics, and ThousandEyes. Dynatrace and open-source tools round out the field, and cloud providers like Amazon and Microsoft sell their own monitoring services. That pressure matters because customers can switch tools, and price wars in software are real.
In 2023, the private equity firms Francisco Partners and TPG took New Relic private in a deal worth about $6.5 billion, ending its run on the New York Stock Exchange. The company was founded in 2008 and helped turn application monitoring into a mainstream software category. Going private gave it room to rebuild its product and pricing without Wall Street watching every quarter. The company also became known for its charitable arm, New Relic.org, which gives its software to nonprofits.
Saved answer · last researched 15 Nov 2026