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PT GoTo Gojek Tokopedia Tbk
GoTo runs Indonesia's biggest super-app, combining ride-hailing and delivery with an e-commerce platform and digital payments.
GoTo is what happens when you take a ride-hailing app, a delivery service, an online shopping mall, and a digital wallet, and squeeze them into one company. Its two big pieces are Gojek, the app people open to grab a motorbike taxi, order food, or send a package, and Tokopedia, one of Indonesia's largest online shopping platforms. Around both sits GoTo Financial, which handles payments and lends money to drivers and small merchants.
The way it makes money is straightforward. Riders and customers pay for trips and deliveries, and GoTo takes a cut. Merchants pay fees when they sell through Tokopedia or use Gojek's delivery network. And its financial arm earns money from payment fees and from lending — small loans to the drivers and shopkeepers who use the platform every day. That lending is growing but carries real risk, since these borrowers often have thin credit histories. For a long time the story was growth at any cost, and the company burned through cash to win customers. That has shifted. GoTo has been cutting costs and pushing toward profitability, and it has been selling down stakes in other businesses to raise money. It still faces tough competition, especially from Sea and its Shopee platform, plus well-funded regional rivals.
The big question hanging over GoTo is scale versus profit. Indonesia's market is enormous, and GoTo sits at the center of how millions of people move, buy, and pay. But turning all that activity into steady profit, while fending off competitors and keeping its lending losses in check, is the hard part the company is still working through.
Saved answer · last researched 12 Nov 2026